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At Monkfield we embody our values and ensure our customer promises are kept. From our customer service team to our animal rooms to our live insect rooms, our operations prosper thanks to the people in them.
Our deep understanding of reptile keeping stems from passion, scientific research and over a combined century of industry experience unified into one common goal; to ensure reptiles kept in captivity are not surviving but thriving.
Our unrivalled enthusiasm and extensive research, allows us to support a vast array of independent shops, large chains, zoos and much more.
Here we allow you to peek behind the curtain of Monkfield Reptile and see our world.
A tour of our site
Science and innovation centre
Our science and innovation centre is at the heart of cutting edge-development for our brands Arcadia and HabiStat. Here we focus on pioneering new products and technologies to enhance reptile care and well-being, combining scientific research with innovative design.
From advancing lighting systems that mimic natural habitats to creating specialised environmental control solutions, our dedicated team works to push the boundaries of reptile keeping.
The centre reflects our commitment to supporting Herpetoculture with trusted, high-quality products that promote the health and happiness of reptiles.
Live food rooms
We are the largest live food breeder in the UK with 30,286 square ft dedicated to live food breeding. Our farm is divided by insect type and size enabling us to accurately categorise for a wide range of reptiles and size needs, this ensures what our customers order is what they receive.
Crickets and locusts are sensitive to weather conditions; to combat negative affects we continually monitor for any change in temperatures enabling us to pack appropriately for despatch.
Forming part of our quality control measures all our live food is hand picked and packed, and despatched on the same day to ensure its quality remains uncompromised.
Animal rooms
Established in 1993 our captive breeding programme is the largest healthy and thriving programme in the U.K.
In our purpose-built facility, we breed all the popular reptile species commonly stocked by pet shops including Bearded Dragons, Leopard and Crested Geckos, Chameleons, Corn Snakes and Royal Pythons. All our breeding rooms are divided by size and tailored to each species.
All animals are shipped in good health and feeding well. Please note although we endeavour to accommodate specific requests, we cannot always guarantee the gender of a reptile.
If you have any reptile or reptile-related questions, no matter how small, we are always happy to help. We also have a comprehensive library of care sheets available online
Rodent farm
We have been supplying high quality frozen food for reptiles for over a decade.
In 2001 we led the market to stem the growing shortage in the U.K. Ever since we have been fine tuning our supply to incorporate strict quality control measures such as comprehensively testing every batch for Salmonella and Enterobacteriaceae. Subsequently over the last 10 years our unparalleled range has grown to accommodate all manner of feeding needs.
All frozen foods are humanely euthanized according to government guidelines, cleaned, accurately graded, packed and blast frozen. We are fully licensed and regularly inspected by DEFRA for distribution to the trade.
Warehouse
Responsible for fulfilling your orders, our extensive warehouse team, operating from three UK based warehouses, pick, pack and ship our products.
Streamlined to be reactive to next day orders and maximised for efficiency by pre planning for busy periods, our crew ensure the quality and integrity of every order is maintained prior to delivery.
All our forklift operators are fully licenced and adhere to the highest operational standards.
Deliveries, vans and courier
Our dedicated van delivery service operates across the UK and Ireland. Our drivers are trained to operate under strict temperature-controlled conditions enabling us to reliably deliver frozen and temperature sensitive products.
Each of our drivers take ownership of their vans and have a robust interdepartmental communication network to find out the information they need to get the job done. Though we cannot always guarantee it, we aim to have the same driver on each run to help build geographical familiarity giving them the resources to efficiently deliver your orders.
As animal welfare is at the forefront of our operations all livestock packing and handling is done to cater for each animal’s needs, we maintain these standards through the transportation and delivery process by only delivering livestock ourselves, from our hands directly to yours.
Though we have our own dedicated fleet, we also support our operations with courier services and external shipping partners.
Customer services team
Our friendly customer service team are here to take orders, provide updates and answer queries, no matter how big or small, they’re here for you.
Building on a broad range of experience, our representatives are both passionate and highly trained to support your business from international operations through to local businesses.