Warranty Policy for Trade Customers


See below for a list of products which come with a warranty period. For a warranty claim contact including details of the product, fault and date of purchase. Note: You will be liable for any postage charges to return the product to Monkfield Reptile.

Please contact us by email at or call 01223 208261.

Product RangeCodesWarranty Length
Heating
HabiStat Dimming ThermostatHTDB, HTDBHR, HTDW, HTDWHR, HTDBX, HTDBHRX, HTDWX, HTDWHRX5 Year
HabiStat Mat StatHTMB1, HTMW1, HTMB1X, HTMW1X5 Year
HabiStat Temperature ThermostatHTTB1, HTTW1, HTTB1X, HTTW1X5 Year
HabiStat Pulse ThermostatHTPB, HTPBHR, HTPW, HTPWHR, HTPBX, HTPBHRX, HTPWX, HTPWHRX5 Year
HabiStat Digital ThermostatHTDT, HTDTD, HTDD, HTDTX, HTDTDX, HTDDX1 Year
HabiStat Heat MatHHM4, HHM6, HHM11, HHM17, HHM23, HHM29, HHM35, HHM47, HHMA11, HHMA17, HHMA23, HHMA4, HHMA6, HHM4X, HHM6X, HHM11X, HHM17X, HHM23X, HHM29X, HHM35X, HHM47X, HHMA11X, HHMA17X, HHMA23X, HHMA4X, HHMA6X1 Year
HabiStat Heat StripHHS17, HHS23, HHS35, HHS47, HHS17X, HHS23X, HHS35X, HHS47X1 Year
HabiStat High Power Adhesive MatHHMHA11, HHMHA17, HHMHA23, HHMHA6, HHMHA11X, HHMHA17X, HHMHA23X, HHMHA6X1 Year
HabiStat Ceramic Heat Bulb HolderHBCH1 Year
HabiStat Spot Lamp FittingHBFS1 Year
HabiStat Black Plastic Heat Bulb Holder with FixingsHBH1 Year
HabiStat Reptile RadiatorHRR75, HRR75X1 Year
Lighting
Arcadia LumenIZE Pro T5 UVB KitRARLZ24D, RARLZ24F, RARLZ24R, RARLZ39D, RARLZ39F, RARLZ39R, RARLZ54D, RARLZ54F, RARLZ54R, RARLZ24DX, RARLZ24FX, RARLZ24RX, RARLZ39DX, RARLZ39FX, RARLZ39RX, RARLZ54DX, RARLZ54FX, RARLZ54RX, RARLZ24DY, RARLZ24FY, RARLZ24RY, RARLZ39DY, RARLZ39FY, RARLZ39RY, RARLZ54DY, RARLZ54FY, RARLZ54RY, RARLZ24DZ, RARLZ24FZ, RARLZ24RZ, RARLZ39DZ, RARLZ39FZ, RARLZ39RZ, RARLZ54DZ, RARLZ54FZ, RARLZ54RZ, RARLZ8S, RARLZ8SX, RARLZ8SY, RARLZ8SZ, RARLZ14S, RARLZ14SX, RARLZ14SY RARLZ8SY, RARLZ8SZ1 Year
Arcadia LumenIZE Jungle Dawn RARLJ1, RARJL2, RARLJ3, RARLJ4, RARLJ5, RARLJ1X, RARJL2X, RARLJ3X, RARLJ4X, RARLJ5X, RARLJ1Y, RARJL2Y, RARLJ3Y, RARLJ4Y, RARLJ5Y, RARLJ1Z, RARJL2Z, RARLJ3Z, RARLJ4Z, RARLJ5Z1 Year
Arcadia T5 UVB Mini KitRADBR8S, RADBR8SX1 Year
Arcadia T5 UVB KitsCADBR54B, RADBR54F, CADBR54BX1 UVB
Arcadia Mini UVB KitCADBR8, CADBR8X1 Year
Arcadia 2nd Generation UV Basking LampRSMA80E27, RSMA100E27, RSMA160E271 Year
Arcadia Electronic T5 Control UnitRACRE154, RACRE1U5, RACRE254, RACRE2U5, RACRE154X, RACRE1U5X, RACRE254X, RACRE2U5X1 Year
Arcadia Euro-Range DesertRFRP15, RFRP18, RFRP25, RFRP30, RFRP38, RFR15, RFR18, RFR25, RFR30, RFR38UVB 9-12 months
Arcadia Reflector Clamp Lamp With Ceramic HolderRARM160, RARMG160, RART75, RARTG75, RARM160X, RARMG160X, RART75X, RARTG75X, RARM160Z, RARMG160Z, RART75Z, RARTG75Z, RARM160Y, RARMG160Y, RART75Y, RARTG75Y,1 Year
Arcadia T8 Control UnitsRACR15, RACR18, RACR30, RACR36, RACUP15, RACUP18, RACUP30, RACUP36, RACR15X, RACR18X, RACR30X, RACR36X, RACUP15X, RACUP18X, RACUP30X, RACUP36X5 Year
Arcadia D3+ Reptile LampRFD3P14, RFD3P15, RFD3P18, RFD3P25, RFD3P30, RFD3P36, RFD3P38, RFD3P24T5, RFD3P39T5, RFD3P54T5, RFD3D24T5, RFD3D39T5, RFD3D54T5, RFD324T5, RFD339T5, RFD354T5, RFD314, RFD315, RFD318, RFD325, RFD330, RFD336, RFD338UVB 1 Year
Arcadia Natural SunlightRFSU14, RFSU15, RFSU18, RFSU30, RFSU36UVB 1 Year
Arcadia UV FloodRAU55R1 Year
Arcadia T5 IP67 ControllersFACE2U8, FACU08, FACE154, FACE1U5, FACE254, FACE2U5, FACE2U8X, FACU08X, FACE154X, FACE1U5X, FACE254X, FACE2U5X1 Year
Arcadia T8 IP67 ControllersFACU15, FACU18, FACU30, FACU36, FACU15X, FACU18X, FACU30X, FACU36X5 Year
Arcadia T5 UVC LampsFFG04, FFG06, FFG08, FFG161 Year
Arcadia T8 UVC LampsFFG15, FFG25, FFG30, FFG551 Year
Arcadia Compact UVC LampFFGC05, FFGC07, FFGC09, FFGC11, FFGC13, FFGC13T, FFGC18, FFGC24, FFGC36, FFGC551 Year
Arcadia Compact Lighting UnitRA1LS0144N1 Year
Arcadia Ceramic Lamp Holder & BracketRADCH, RADCHP, RADCHX, RADCHPX, RADCHPY1 Year
Arcadia Jungle DawnRAJDP1, RAJDP2, RAJDP3, RAJDP4, RAJDP1X, RAJDP2X, RAJDP3X, RAJDP4X, RAJDP1Z, RAJDP2Z, RAJDP3Z, RAJDP4Z, RAJDP1Y, RAJDP2Y, RAJDP3Y, RAJDP4Y1 Year
Arcadia Pro T5 UVB KitRARTP8S, RARTP8SA, RARTP24D, RARTP24F, RARTP24R, RARTP39D, RARTP39F, RARTP39R, CARTP54B, RARTP54D, RARTP54F, RARTP54R, RARTP14S, RARTP8SX, RARTP8SAX, RARTP24DX, RARTP24FX, RARTP24RX, RARTP39DX, RARTP39FX, RARTP39RX, CARTP54BX, RARTP54DX, RARTP54FX, RARTP54RX, RARTP14SX,RARTP8SZ, RARTP8SAZ, RARTP24DZ, RARTP24FZ, RARTP24RZ, RARTP39DZ, RARTP39FZ, RARTP39RZ, CARTP54BZ, RARTP54DZ, RARTP54FZ, RARTP54RZ, RARTP14SZ, RARTP14SY, RARTP8SY1 Year
Arcadia ShadeDwellerRFD3SD08, RFD3SDA08, RFD3SD141 Year
Others
HabiStat HumidifierHDH01, HSH01X1 Year
HabiStat RainmakersHSRM, HSRMP, HSRMX, HSRMPX1 Year
HabiStat Starter KitHSLGSK, HSLGSKB, HSSK, HSSKB, HSTTSK, HSTTSKBLK, HSLGSKX, HSLGSKBX, HSSKX, HSSKBX, HSTTSKX, HSTTSKBLKXThermostat 5 Year, other electricals 1 Year
HabiStat Accessory KitHSCGAK, HSLGAK, HSSAK, HSTTAK, HSCGAKX, HSLGAKX, HSSAKX, HSTTAKXThermostat 5 Year, other electricals 1 Year
Bird
Arcadia Bird Lamp Standard OutputCFB08UVB 1 Year
Arcadia Bird Lamp High OutputCFB54T5UVB 1 Year
Arcadia Bird LampCFB15, CFB18, CFB30, CFB36, CFB58UVB 9-12 months
Arcadia PureSun BirdCPSMIN8, CPSMIN14, CFBPS14, CPSCLRK1, CPSMIN8X, CPSMIN14X, CPSCLRK1X, CPSMIN8Z, CPSMIN14Z, CPSCLRK1Y, CPSMIN14Y, CPSMIN8Y1 Year